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You are here: Home > Frequently Asked Questions
Do you have a question that isn't on this page?  Contact us at info@rubberstamptapestry.com.



Q: How much is shipping going to cost?
A: Our online catalog will calculate the shipping for you!  Simply create an account by clicking the "My Account" link at the top of the page and follow the easy directions.  Next, add your items to the shopping cart.  On the checkout page, you will be given a list of shipping methods and rates.  This works for orders being shipped both inside and outside the U.S.



Q: Are you an angel company?
A: Yes.  Artists that use our stamps can sell their work, as long as the images are stamped by hand (no mechanical reproduction - copiers, printers, etc.).



Q: I can't find a particular item!
A: The search bar, located at the top of every page of the website, is by far the best method of tracking down those hard-to-find stamps.  It works both by item name and item number!



Q: Do you have a return policy?
You can return any item within 30 days of purchase for store credit as long as the item is unused and in the original packaging if applicable.  Just return with a copy of your receipt and a note telling us what you would like to exchange it for and sufficient return postage.  If you are a regular customer, just place an order and put a note in the comment section that you have returned an item (with description) and tell us what item you would like to exchange it for and you.



Q: Do you make custom stamps?
A: No.  Our method of manufacturing stamps is not tailored to making custom images.



Q: I need to change my newsletter subscription's email address or unsubscribe.  How do I do this?
A: At the bottom of every newsletter is a link that says "Manage my Subscription."  If you click this link, it takes you to a management page that is very easy to use.



Q: Are you going to be at any more stamp conventions?
A: Subscribe to our newsletter (see the left side of the page) for a current show schedule!



Q: Do you sell wholesale?
A: Yes.  Click here to view our wholesale page.



Q: Can I place an order over the phone?
A: Yes.  Call us at 910-464-2608 and we will take your order over the phone.  Office hours are 10AM-4PM, Monday through Friday.



Q: Are you open to the public?
A: Yes! We have a retail store at 1387 NC Hwy 705 S, Seagrove NC 27341.  Our hours are Tuesday - Saturday, 10AM - 5PM.  Visit our brick & mortar store's website for more information. http://potteryroad.com.



Q: What is the conversion rate from US Dollars to my currency?
A: We are unable to provide that information on our website. However, you can get a conversion using Google - For example you can enter 5USD to GBP and get a pretty accurate estimation.